Citymali Gardening Solutions Private Limited - Return Terms & Policy

Return Eligibility

Effective Date: 11/08/2024

Thank you for shopping with Citymali Gardening Solutions Private Limited. We are dedicated to ensuring your satisfaction with our products. If you encounter any issues, please review our return terms and policy below.

1. Return Eligibility

1.1 Product Condition: Products must be returned in their original condition, unused, and with all original packaging, including manuals, accessories, and tags.

1.2 Time Frame: Returns must be initiated within 15 days from the date of delivery.

1.3 Non-Returnable Items: The following items are non-returnable:

  • Customized or personalized products.
  • Perishable products or those with expiration dates.
  • Products purchased on clearance or sale, unless defective.
Return Process

2. Return Process

2.1 Initiating a Return: To initiate a return, please contact our customer service team at support@citymali.com or +91 9145500914 with your order number and reason for return.

2.2 Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product. Ensure the RMA number is included on the return package.

2.3 Return Shipping: You are responsible for the cost of return shipping unless the product is defective or an error occurred in the order.

Refunds and Exchanges

3. Refunds and Exchanges

3.1 Refunds: Once we receive and inspect the returned product, a refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account.

3.2 Exchanges: To exchange a product, please return the original item and place a new order for the desired product. Direct exchanges are not offered.


Damaged or Defective Products

4. Damaged or Defective Products

4.1 Reporting Issues: If you receive a damaged or defective product, contact our customer service team within 48 hours of delivery with your order number, photographs of the damage, and a description of the defect.

4.2 Resolution: We will guide you on returning the defective product and arrange for a replacement or refund as necessary.


Incorrect Orders

5. Incorrect Orders

5.1 Order Errors: If you receive an incorrect item, contact us immediately with your order number and details of the issue. We will send the correct product and provide instructions for returning the incorrect item.


Contact Information

6. Contact Information

For any questions or concerns regarding returns, please contact our customer service team at:

  • Email:  support@citymali.com
  • Phone: +91 9145500914
  • Address: Shop No. 01, Khaire Building, Rajendri Nagar Society, Wadgaon Sheri, Pune, Maharashtra 411014
Policy Updates

7. Policy Updates

Citymali Gardening Solutions Private Limited reserves the right to update or modify this Return Terms & Policy at any time without prior notice. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.

Thank you for choosing Citymali Gardening Solutions Private Limited. We value your business and are here to assist with any return-related needs.

Citymali Gardening Solutions Private Limited

www.citymali.com

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