CityMali Gardening Solutions Private Limited (“CityMali”, “we”, “our”, “us”) is committed to protecting the privacy and personal information of users who access our E-commerce application and website (the “Platform”). This Privacy Policy explains how we collect, use, store, share, and protect your personal data.

By accessing or using our Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information from users:

a) Personal Information:

• Name, email address, phone number, and delivery/billing address.
• Government ID or tax identification details (only for sellers/service providers, where required).

b) Transaction & Payment Information:

• Payment method details (UPI, debit/credit card, net banking, wallet, etc.).
• Billing records, invoices, and order history.
• Transaction IDs from payment gateways (we do not store full card/bank details).

c) Account & Login Data:

• Username, password, security questions, and authentication data.

d) Device & Technical Information:

• IP address, device type, operating system, browser type.
• App usage statistics, log files, crash reports.
• Location data (if enabled by the user).

e) Seller/Service Provider Information:

• Business name, GST number, license/registration proof.
• Bank account details for settlements.

f) Other Information:

• Customer service interactions (emails, chats, or calls).
• Feedback, ratings, reviews, and survey responses.

2. How We Use Your Information

We process personal data for the following purposes:

• To register and manage user accounts (customer, seller, or service provider).
• To process orders, payments, deliveries, and returns.
• To provide customer support and resolve disputes.
• To personalize the user experience and recommend products/services.
• To send order confirmations, invoices, promotions, and important updates.
• To detect and prevent fraud, unauthorized transactions, or illegal activities.
• To comply with legal obligations (taxation, audits, government regulations).
• To improve app performance, features, and security.

3. How We Share Your Information

We do not sell your personal information. However, we may share data with:

• Sellers/Service Providers: To fulfil your orders and services.
• Payment Gateways & Banks: To process secure payments.
• Delivery & Logistics Partners: To ship and deliver products.
• IT & Cloud Providers: For secure data hosting and technical support.
• Legal Authorities: When required by law, court order, or government regulation.
• Marketing & Analytics Partners: To improve customer engagement (with user consent where required).

4. Data Storage & Security

• All personal data is stored on secure servers with encryption protocols.
• Sensitive payment data is processed through PCI-DSS compliant payment gateways; CityMali does not store card details.
• Access to user data is restricted to authorized personnel only.
• We regularly review and update our data protection measures to prevent unauthorized access, loss, or misuse.

5. Data Retention

• Customer data is retained as long as your account is active or as required for legal/business purposes.
• Order and transaction records are stored for at least 7 years in compliance with Indian taxation laws.
• Users can request account deletion, after which personal data will be deleted or anonymized, except where retention is legally required.

6. Cookies & Tracking Technologies

• Our app/website uses cookies, pixels, and similar technologies to improve user experience.
• Cookies help us remember user preferences, analyse traffic, and serve relevant recommendations.
• Users can disable cookies in browser/app settings, though some features may not function properly.

7. User Rights

Users have the following rights under applicable data protection laws:

• Right to Access: Request a copy of the personal data we hold.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Deletion: Request deletion of your account and personal data.
• Right to Withdraw Consent: Opt-out of marketing communications at any time.
• Right to Restrict Processing: Limit how your data is used in certain cases.

Requests may be made by contacting us at privacy@citymali.com.

8. Children’s Privacy

• Our platform is not intended for children under 18 years of age.
• We do not knowingly collect data from minors.
• If we discover data of a minor has been collected without parental consent, it will be deleted immediately.

9. Third-Party Links & Integrations

• The CityMali app may contain links to third-party websites/services.
• We are not responsible for the privacy practices of third-party platforms. Users are encouraged to review their policies separately.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or business practices. Updated versions will be posted on the Platform with a revised “Effective Date.”

11. Contact Us

For questions, concerns, or complaints about this Privacy Policy, please contact us: